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Heavy traffic was witnessed at the Kherki Daula toll plaza on Tuesday. There were long lines of vehicles at the toll booths. However, a major traffic jam was prevented due to the timely intervention of the Gurgaon police, who lifted the boom barriers of the toll plaza and let vehicles pass without paying the toll.
Officials at the toll plaza said that while the traffic flow was smooth during the peak hours, the pressure was surprisingly higher after 10am, on the Jaipur side, which led to snarls.
However, the use of central lanes, which are generally reserved only for VIP movement, helped ease the situation to an extent. Officials said that the traffic congestion was witnessed till 2pm.
“The boom barriers were lifted every half hour to ensure that there is no traffic jam at the toll plaza,” an official at the toll plaza said. He said that periodical removal of the boom barriers helped keep the situation in check.
Officials of the concessionaire said that the jams were still taking place as a large number of commuters were still paying the toll with the scrapped ₹500 note, which was causing a delay as it takes time for toll employees to return change for higher denominations.
“Around 430 commuters offered to pay the toll in scrapped notes, while 590 presented the ₹2,000 note, which has become a major problem for us as it is time-consuming to return change,” P Raju, an official with the Millennium City Expressway Pvt Limited (MCEPL), the concessionaire, said.
He said that despite strong efforts, digital payment was not picking up.
The number e-transactions reported at the plaza from 8am to 4pm was 936, which is almost the same as Monday’s, which is 945. The toll collected on Tuesday till 4pm was around ₹26 lakh and 42,311 vehicles had passed the toll plaza, officials said.
The highway authorities also appreciated the support of Gurgaon police and administration to manage the toll plaza.
“We are ensuring that the concessionaire receives more than ₹5 lakh in smaller denominations every day. The Delhi-Gurgaon Expressway runs through the heart of the city and it is important that traffic moves smoothly. We are providing full police and administrative support to handle any situation,” TL Satyaprakash, Gurgaon deputy commissioner, said.
Ref : http://www.hindustantimes.com/gurgaon/gurgaon-police-lift-boom-barriers-to-avoid-jams-at-kherki-daula-toll-plaza-e-payments-down/story-J7qz1wtCOnnI1HHKu6Ns8K.html

boom barriers causing huge losses to operator, concessionaire

Every time the traffic stretches beyond 500 meters at the toll plaza, the police lift the boom barriers to facilitate free passage and thereby reduce congestion

With the Haryana government pushing to get the Kherki Daula toll shifted or removed, tension has escalated among stakeholders and service providers.
Since last November, the concessionaire and operator suffered huge losses as the police lifted boom barriers time and again to reduce congestion.

Every time the traffic stretches beyond 500 metres at the toll plaza, the police lift the boom barriers to facilitate free passage and thereby reduce congestion.
Nearly 1.25 lakh vehicles pass through the Kherki Daula toll plaza every day and, of these, 80,000 vehicles stop and pay the toll. The toll plaza collects an average of Rs 40 lakh to Rs 45 lakh daily, depending on the traffic volume.
Until last November, highway operator Skylark had to pay an average of Rs 3 lakh to Rs 4 lakh as penalty to concessionaire MCEPL for the time the boom barriers stayed up allowing free passage.

Since then, the police have been strictly enforcing the ‘no congestion beyond 500 metres’ rule and have been lifting boom barriers more frequently to ease traffic.

The result has been that the operator ended up paying nearly Rs 45 lakh to Rs 48 lakh per month as penalty.

This has led to a lot of bad blood between the concessionaire and the highway operator Skylark. The National Highways Authority of India (NHAI) is also not satisfied with the situation and it recently issued notices to improve operations.
The issue of heavy penalties and frequent jams during peak hours has created a tension among the operator, concessionaire and the highways authority. The pressure from Haryana government to shift the toll has further added to the discontent, an official said.

MCEPL said it has made adequate arrangements for increasing toll booths, providing electronic payments modes, RFID tags and similar facilities. However, operator Skylark insists that resources employed in managing the toll plaza are inadequate as per lane traffic movement.

The operator is also miffed by the fact that the number of toll plaza employees has not been increased substantially and the toll rates have not been hiked.

S Raghuramn, CEO, MCEPL, said the maintenance of 8km of the Delhi-Gurgaon Expressway at Signature Tower, Iffco Chowk and Rajiv Chowk has been given to Gawar Constructions but still full payments are being made to the operator.
“Efforts are being made to streamline the traffic and such issues crop up, but these are being resolved,” he said.

Ref : http://www.hindustantimes.com/gurgaon/lifting-of-boom-barriers-causing-huge-losses-to-operator-concessionaire/story-fXdCbli4l2sVByZb09Of9M.html
 

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